How it works
Parcel protection, from checkout to claim
Savily integrates directly into your store's checkout. Your customers opt in, we handle everything else — from coverage to claims resolution.
For merchants
Activate once. We handle the rest.
Connect Savily to your store
Install the Savily integration from your store settings. Setup takes minutes and requires no developer involvement. Savily works with Shopify, WooCommerce, Wix, BigCommerce, and more.
The checkout widget appears automatically
Savily adds a clean, branded protection option to your checkout page. Customers see it alongside their order summary and can choose to add it with a single click.
Orders are tracked and covered
For every order where a customer opts in, Savily monitors the shipment and stands ready to handle any issues. You receive a summary of protection uptake in your dashboard.
Claims are handled entirely by Savily
If something goes wrong, your customer contacts Savily directly. We assess the claim, communicate with the customer, and resolve it — without involving your support team.
Why merchants choose Savily
Zero upfront cost
No subscription, no setup fee. Savily is funded through the optional protection fee paid by customers who opt in.
No claims admin
Every claim is handled end-to-end by Savily. Your support team stays focused on growing your business, not chasing carriers.
Protect your brand
When parcels go wrong, customers remember the merchant. Savily resolves issues quickly and professionally, keeping your reputation intact.
Transparent reporting
See protection uptake, claim rates, and resolution outcomes in your Savily dashboard. Full visibility, no surprises.
Compatible with your platform
Savily is designed to work with the e-commerce platforms merchants across Europe already use. No custom development required.
Using a different platform? Get in touch and we will let you know what is possible.
For your customers
A better post-purchase experience
Opt in at checkout
Before completing their order, customers see the option to add Savily parcel protection for a small fee. It is entirely optional and clearly presented.
Receive confirmation
Once the order is placed, customers receive a confirmation that their parcel is protected. They have a clear point of contact if anything goes wrong.
File a claim if needed
If a parcel is lost, damaged, or significantly delayed, the customer contacts Savily directly through a simple claims process. No need to chase the merchant or the carrier.
Get a fast resolution
Savily assesses the claim and resolves it quickly — typically with a replacement or refund. The customer is kept informed throughout the process.
What is covered
Protection that covers the real risks
Lost parcels
If a shipment is confirmed lost by the carrier, Savily covers the customer for the full order value.
Damaged goods
Items that arrive damaged are covered. Customers submit evidence and Savily handles the resolution.
Significant delays
For shipments that are significantly delayed beyond the expected delivery window, customers can file a claim with Savily.
Coverage terms may vary by market. For full details relevant to your region, please get in touch.
Ready to offer parcel protection?
Get in touch and we will walk you through the partnership process.